Jonathan Chu
a picture of Jonathan Chu Lo

Solutions Engineer @ Shopify

My career journey has always been focused on the intersection of business and technology. I have a passion for building products that solve real problems and I am always looking for opportunities to learn and grow.

I currently work at Shopify as a Solutions Engineer on the AMER Cross Sell team. I help our largest merchants with their technical needs and help them grow their business.

View my latest resume

Experiences

Shopify Inc

At Shopify, I demonstrated exceptional technical expertise and leadership by providing top-notch platform, front-end, and API support to some of Shopify's largest and most prestigious merchants, including Skims and Glossier.

Doggy Bathroom

Doggy Bathroom is a direct-to-consumer pet supply e-commerce. I owned the development and launch of the new product line, and forged valuable relationships with shipping partners and international suppliers.

Scotiabank

I was responsible for promoting and explaining Scotiabank products and services, assisting the branch goals and quotas, and resolving miscellaneous client inquiries.

Juno College (2022)

A UX design bootcamp that taught me how to improve the usability, accessibility, and the enjoyment of the user experience.

I learned from some of the best designers in Canada right now.

Lucas V. Lazdins

UX Researcher at theScore

Nicole Banda

Lead Mentor, UX Design at Juno College

Alyssa Baybayan

Senior Product Designer at Spotify

Tools and Skills

  • Figma
  • Heuristic analysis
  • Information architecture
  • Research Synthesis
  • Accessibility
  • Empathy mapping
  • Personas and mental models
  • Prototyping
  • Emotional design
  • Human-centered design
  • Usability testing

We created case study for YYoga, a local Vancouver fitness studio, to improve the signup flow for first time users.

Universidad de Deusto (2020 - 2021)

Earned a highly coveted full scholarship with the Wuwana Project, selected among thousands of applicants as one of only 25 projects chosen.



My interest in tech started with the Wuwana project. The objective was to help individuals find local suppliers.



a screenshot of wuwana-homepage

The problem

Many suppliers do not have strong SEO strategies, making it difficult for them to rank high on search engines and attract potential customers. As a result, it can be difficult for aspiring entrepreneurs to find suppliers that offer the right products and services, at the right prices and with the right quality standards.


The idea

A modern directory that scrapes the online content of a brand and classify them for easy finding. The end goal was to create the Alibaba for the western world.

What we did

  1. Conducted UX research and interviews with small merchants and key stakeholders from PME MTL and Made in Montreal.
  2. Earned selection to participate in the Citizen Bootcamp 2021 cohort, a startup accelerator program funded by Citi Bank.
  3. Developed a working prototype as a proof of concept.
Learn more

Concordia University (2016 - 2019)

Bachelor of Commerce
major in Marketing, minor in Finance.

Highlights

Access Centre for Students with Disabilities (2017 - 2019)

Volunteer tutor. Financial Math & Accounting

Universität Mannheim (2018)

Exchange semester. Behavioural Economics & German

Concordi'Art (2018)

Bridging the gap between art and business.

Relève Marketing (2017)

Increase conversion rate for Napa Autoparts

Awards & Recognition

Beta Gamma Sigma (2019): Recognition of the top 10% of students in the Business Faculty.

Dean’s Honour List (2018): Recognition for outstanding students with a minimum annual GPA of 3.75.

Le Château Store Scholarship (2018): Single annual scholarship awarded to the top undergraduate student in Marketing.